How do I return an item?

As our items are personalised it is not possible to return an item unless there is a spelling error or the quality of the item does not match the description. Please contact customer service for more information on returning an item. Thank you. email info@wowwee.ie and we will be happy to help you.

Please note: When you place an order on www.WowWee.ie you are agreeing to a 3rd party delivering your order. Orders can be sent by another method at your request. We cannot be held responsible for late deliveries. Once your order has been updated to shipped status, please check your tracking information, orders within Ireland are normally delivered next working day. We will be happy to follow up with the couriers on your behalf if their is insufficient information on their website.

Returns

If your order it is not 100% free from defects in materials and workmanship, you may return it in new condition and in its original packaging for a prompt credit, exchange or full refund within 30 days. Personalised or customised goods are exempt from returns in the EU distance selling regulations unless faulty.

We cannot be held responsible for late deliveries. Once your order has been updated to shipped status, please check your tracking information, orders within Ireland are normally delivered next working day. We will be happy to follow up with the couriers on your behalf if their is insufficient information on their website.